Dec
15
By Clean Team
12/15/2010 9:11 PM
From CleanLink.com - What was your Company's Biggest Mistake?
Everybody hates to admit making a mistake, yet that is how we all learn. The biggest mistake we have made is not wanting to ask the question, "Are you happy with our service?" We didn't want to find out that we weren't perfect.
However, honest communication in our industry is one of the most important elements of keeping a customer happy and also keeping a customer. Learning that a customer may not be completely satisfied, or not satisfied at all, is a good thing. It gives you a chance to correct those issues before the customer just fires you and hires your competitor. Asking how we are doing can also lead to extra project work, which can positively affect your bottom line.
My advice: don't be afraid to ask the hard questions.
Read the full article at CleanLink.com